Refund policy
Return and Refund Policy
At Nest & Mist, we carefully prepare and package every order to ensure you receive your products in perfect condition.
Returns
Due to the nature of our beauty and body care products, we do not accept returns or exchanges on opened, used, or tested products for hygiene and safety reasons.
Returns may only be accepted in the following cases:
- The product arrived damaged.
- You received the wrong product.
- The order has a manufacturing defect.
To request a return or report an issue, please contact us within 48 hours of receiving your order and provide:
- Your order number.
- Photos or videos showing the issue.
Refunds
Once we receive your request and review the issue, we will notify you about the approval or rejection of your refund.
If approved, a refund or replacement will be provided depending on the situation.
Refunds will not be issued for:
- Change of mind after purchase.
- Incorrect use or storage of the product.
- Products that have been opened, used, or damaged after delivery.
Damaged or Incorrect Orders
If your order arrives damaged or you receive an incorrect item, please contact us immediately. We will do our best to resolve the issue and ensure your satisfaction.
Contact Us
For any questions regarding returns or refunds, please contact us: